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Consumer Protection Assistance
 Indiana Department of Insurance (800)622-4461
 Indiana Attorney General (800)382-5516
 Better Business Bureau (866)463-9222
 Angie's List (888)888-5478
 Indiana Auto Body Association (317)290-0611



  We know you may not be familiar with the processes you will experience when filing an automobile insurance claim. You may also be intimidated by the insurance representative when they suggest or insist you to go to one of their network repair shops. Keep in mind, you have the right to take your vehicle to any repair facility regardless what may be said.

There are several "word tracks" which are used to suggest that your selection may be "bad" for you.

 Click Here to Learn More

We are not implying that all network shops are a bad selection. Many of our association members provide services through insurance company's direct repair programs called DRP's.

In fact we suggest you always contact the repair facility of your choice before calling the insurance company. Any professional repairer will assist you through the entire process as well as explain procedures which will come.

However, if you feel you have been "steered" or an attempt was made to direct you to a repair facility that was not your choice, please complete the below information. We will document the event, and this information will be sent to the Department of Insurance.



Consumer Steering Complaint Form

   * Indicates Required Fields

       * Insurance Company:         Representative:

          * Insurance Claim #:      * Date of Contact:

* Claim Type:                1st Party (Your Insurance Company)     3rd Party (Other Insurance Company Paying)

 Attempt Successful ?   Yes No Still Ongoing
            * Attempt Effort:   

Please Explain Briefly: (Maximum 1000 Characters)

     * Your Name:       * Telephone:   xxx-xxx-xxxx

         * Address:   

                 * City:    * ST/Prov:    * Postal:    

                 I prefer contact by e-mail Yes No         e-mail:

       Follow Up    

                      I would like someone to contact me from:
The Association
The Department of Insurance
No Follow up

      Was this repair completed satisfactorily in regards to

                                    Appearance Function SafetyDurability My Expectations



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Last modified: 10/02/2012