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Consumer Protection Assistance

Sponsored By











About Our Sponsors

 Indiana Department of Insurance (800)622-4461
 Indiana Attorney General (800)382-5516
 Better Business Bureau (866)463-9222
 Angie's List (888)888-5478
 Indiana Auto Body Association (317)290-0611



   Indiana Shop Rates by County

Click Here

As the vehicle owner, you have the right to select the repair facility of your
choice. If an insurance company representative or 3rd party suggests that
you do not have this right, or tells you otherwise, they are attempting to
"steer" you.

Press Release - Consumer Steering

To Register a Steering Complaint - Click Here

In Indiana as well, for 1st Party claims (your insurance company is paying for your vehicle's damages) you as the vehicle owner have the right to select the type of parts that may be used on your vehicle when repaired.

State Parts Bill - Click Here

In fact, it is required by State law that the repair facility review the options with
you and you must authorize the preferred parts and sign the approved form.

Consumer Parts Authorization - Click Here


 The Indiana Auto Body Shop Association conducts an Annual Insurer Performance Survey to provide you awareness
how a particular insurer may handle your next auto claim in your area. Since collision repairers work with insurance
companies on a daily basis, who else can provide you with this information that can assist you.

To review the Survey Results: Click Here

If you would like to contact a collision repair expert in your area : Click Here

 If you are a Indiana Collision Repair Facility and wish to participate in the annual survey please contact the IABA at:


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Last modified: 10/02/2012